HP 3 Year Active Care Next Business Day Onsite Desktop Hardware Support – U18HWE
The HP 3 Year Active Care Next Business Day Onsite Desktop Hardware Support (U18HWE) is an extended hardware support plan that adds three years of proactive, AI-assisted coverage on top of a desktop’s original warranty. Rather than waiting for a device to fail before support kicks in, HP Active Care uses predictive analytics powered by HP TechPulse to monitor device health and flag potential issues before they cause downtime, with automatic case generation opening a support ticket as soon as a problem is detected. When onsite repair is needed, HP commits to a next business day response, following remote diagnosis to confirm the issue before dispatching a technician. Coverage runs during standard workdays (9 hours) and includes both remote and onsite service, along with replacement parts and materials. This plan requires the covered hardware to be currently under its native (in-box) warranty at the time of purchase, with service starting from the original hardware purchase date.
Key Features
- 3 years of extended hardware support, layered on top of the desktop’s original warranty
- AI-powered predictive support, using HP TechPulse to detect device issues before they cause downtime
- Automatic case generation, opening a support ticket as soon as an issue is identified
- Next business day onsite response, following remote diagnosis to confirm the problem
- Remote and onsite coverage, including replacement parts and materials
Technical Specifications
| Specification | Detail |
|---|---|
| SKU | U18HWE |
| Duration | 3 years |
| Support Type | Active Care |
| Coverage Window | Standard workdays, 9 hours |
| Response Time | Next business day |
| Service Method | Onsite and predictive support |
| Warranty Coverage | In-warranty (hardware must be under native warranty) |
| Place of Service | Remote and onsite |
| Predictive Technology | HP TechPulse (device health analytics, automatic case generation) |
| Compatible Devices | HP Pro Mini 400 G9, Pro Small Form Factor 400 G9, ProDesk 400 G6 Desktop Mini, ProDesk 400 G7 Small Form Factor, ProDesk 405 G8 Desktop Mini (compatibility varies by model) |
| Delivery | Electronic (Care Pack delivered digitally) |
Best Suited For
- Businesses running fleets of HP desktops, where predictive monitoring helps IT catch issues before they disrupt employee productivity
- IT teams wanting faster resolution times, given the next business day onsite response after remote diagnosis
- Organizations extending protection beyond the standard warranty, since this plan adds proactive support on top of existing in-box coverage
Recommended Action: Confirm your specific HP desktop model is eligible for this Care Pack and that it’s still within its original warranty period before purchase, since compatibility and eligibility vary by model and region.
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