This Return & Refund Policy explains the terms and conditions under which products may be returned, exchanged, or refunded. It applies to all our customers and is freely available to anyone visiting our website, without the need to log in, sign up, or provide any personal information.
1. Returns for Damaged, Defective, or Wrong Items
A product qualifies for return under this section if it is:
- Damaged on Arrival / Dead on Arrival (DOA)
- Not powering on (unusable)
- The wrong product delivered
Returns are accepted within 7 days after delivery
2. Non-Returnable Items
Returns become void when
- Items damaged through customer misuse, mishandling, or unauthorised repair
- Any item returned without valid proof of purchase
- if days after delivery exceed 7
3. How to Request a Return
To request a return, contact us via
- WhatsApp / Phone: +254 142 022 065
- Email: sales@ivonix.co.ke
Please provide your order number, the item details, the reason for the return, and photos or videos where applicable. We will confirm whether the return is approved and arrange for the item to be returned to our store.
4. Refunds
Approved refunds are processed within 7 days.